Our commitment to your privacy

Sierra Tire Pros & Auto Care respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through our website, through our text messaging program, and in person at our shop.

This policy is linked from the footer of every page on our website and appears next to every form where we ask for your information.

The information we collect

We collect the following categories of personal information:

• Contact information — your name, mobile phone number, alternate phone number, email address, and mailing address.
• Vehicle information — year, make, model, VIN, license plate, mileage, and the service and repair history of vehicles we work on.
• Transaction information — services performed, parts supplied, estimates, invoices, and payment records. Card payments are processed by our payment processor; we do not store full card numbers on our systems.
• Appointment and communication records — appointment requests, messages you send us through our website forms, text messages exchanged with our shop, call records, and your messaging preferences.
• Website usage information — IP address, browser type, pages visited, and similar analytics data collected through cookies and tags on our site.

We collect this information directly from you when you book an appointment, drop off a vehicle, fill out a form on our website, call us, or text us.

How we use your information

We use your personal information to:

• Schedule, perform, and invoice automotive service and repairs
• Contact you about your vehicle, including estimates that need your approval and notice that your vehicle is ready
• Send text messages you have opted into, as described in the SMS section below
• Maintain your service history and send maintenance reminders
• Process payments and keep required business and warranty records
• Respond to your questions, requests, and reviews
• Improve our website and understand how visitors use it
• Comply with legal, tax, and warranty obligations

Who we share your information with

We do not sell your personal information. We share it only in these limited circumstances:

Service providers who work on our behalf. This includes our shop management software, our appointment scheduling system, our text messaging provider, our payment processor, and our website host. These providers may use your information only to perform services for us, and are prohibited from using it for their own purposes.

Parts suppliers and warranty administrators, where necessary to source a part, process a warranty claim, or register a Tire Pros nationwide warranty on your behalf.

Legal and safety. We may disclose information when required by law, subpoena, or court order, or where necessary to protect our rights, our property, or the safety of others.

SMS text messaging

We offer optional text messaging so we can reach you about your vehicle and, if you choose, about specials and offers.

How you opt in

You opt in by checking the text messaging box on our paper service intake form, by checking the box on a form on our website, or by texting our shop number first. Consent is never pre-checked, and we never buy, rent, or import phone number lists.

Consent is optional

Agreeing to receive text messages is not a condition of buying anything from us or of receiving service. Declining will not change the service you receive or the price you pay.

How you opt out

Reply STOP to any text message to stop immediately. You can also call us at (661) 554-9243 or ask any staff member at the counter to remove your number. Reply HELP to any message for assistance.

The only party with access to your mobile number for messaging purposes is our messaging provider, which transmits messages on our behalf and may not use your number for anything else.

Full details of our messaging program are in our SMS Terms & Conditions below.

Cookies and website analytics

Our website uses cookies and analytics tags, including Google Tag Manager, to understand how visitors use the site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

Data security

We maintain physical, electronic, and administrative safeguards designed to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to staff and providers who need it.

How long we keep your information

We keep service and transaction records for as long as needed to support warranties, resolve disputes, and meet tax and legal requirements. If you opt out of text messages, we keep a record of your opt-out so we do not text you again.

Children’s privacy

Our services are not directed to children. We do not knowingly collect personal information from anyone under 13.

Your choices and your rights

You may:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete information we are not required to keep
• Opt out of marketing texts, marketing emails, or both at any time

California residents may have additional rights under California privacy law, including the right to know what personal information we collect and how we use it, and the right to request deletion. We do not sell or share personal information as those terms are defined under California law.

To make a request, call us at (661) 554-9243 or use the contact form at sierratirepros.com/contact. We will take reasonable steps to verify your identity before acting on a request.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page.

SMS Terms & Conditions

Effective September 14, 2026

Program description

By opting in through a form on our website, our paper service intake form, or by texting our shop number, you agree to receive text messages from Sierra Tire Pros & Auto Care. Messages fall into two programs, and you choose each separately:

• Customer care messages — appointment confirmations and reminders, repair estimates that need your approval, service status updates, notice that your vehicle is ready for pickup, and replies to questions you send us. These messages are two-way; you can reply to reach our staff.
• Marketing messages — seasonal tire and service specials, discounts, maintenance reminders, and shop announcements. This program is optional and is not a condition of purchase.

Message frequency

Message frequency varies. Customer care message volume depends on your service visit. Marketing messages are sent no more than 2 to 4 times per month.

Cost

Message and data rates may apply. Sierra Tire Pros & Auto Care does not charge for text messages, but your mobile carrier’s standard rates apply.

How to opt out

To opt out at any time, text STOP to any message you receive from us. You will receive one confirmation message and then no further messages from that program. You may also call (661) 554-9243 or ask any staff member to remove your number.

How to get help

For assistance, text HELP or visit our website at sierratirepros.com. You can also call us at (661) 554-9243 during business hours.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Privacy

Visit our privacy policy and Terms of Service.

Eligibility

You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.

Changes

We may modify or discontinue the messaging program at any time. Changes to these terms will be posted on this page.